1. Late Arrival Policy

At Certified Cutz, we value your time and that of our team. If you are late:

• Up to 10 minutes late: We will do our best to complete your service without affecting the quality.

• More than 10 minutes late: Your appointment may be adjusted or rescheduled based on availability.

• More than 15 minutes late: The appointment will be considered a same-day cancellation, and the corresponding fee will apply.

Late Fee: $15
(Applied after 10 minutes, subject to the availability of the barber.)

2. No-Show Policy

When a client doesn't show up for their appointment unannounced, it not only affects our schedule but also blocks spaces for other clients.

• It will be considered a No-Show if you do not arrive at the appointment and prior notice is not received.

• When registering a no-show, a $50 fee will apply.

• After two no-shows, prepayment will be required for future appointments.

No-Show Fee: $50

3. Last-Minute Reschedule, Cancellation, or Add-ons

We know things happen... But to keep our calendar efficient, we need minimal notice.

• Changes or cancellations must be made at least 4 hours in advance.

• Changes within 4 hours will be considered a last-minute reschedule.

• Last-minute add-on services are subject to availability and an additional fee. Please consult with your barber.

Last-Minute Cancellation and Rescheduling Fee: $25

(Does not apply if a justified emergency arises.)

4. Why We Have These Policies

These policies allow us to:

• To offer a punctual and quality service to all our customers.

• Respect the time of our barbers.

• Maintain an organized agenda.

• To continue providing the premium and relaxing experience that characterizes us.

5. Our Commitment to You

At Certified Cutz, we will always be willing to help you, clarify doubts and work with you if an unforeseen event arises. Our goal is to maintain a professional, respectful and close relationship, ensuring that each visit is an exceptional experience.